Instruction protocol and secure file handover.
This practice accepts formal instructions from advocates, attorneys, insurers, and legal or medical bodies. The protocol below outlines the standard process.
Instruction Protocol
Initial Enquiry
Contact the practice with a brief description of the matter and the nature of the instruction required.
Conflict Check
The practice confirms availability and reviews the matter for any potential conflict of interest before proceeding.
Formal Letter of Instruction
The instructing party provides a formal letter of instruction, setting out the scope of the opinion or service required.
Secure File Transfer
Case files, postmortem reports, and medical records are transferred via an encrypted, access-controlled channel — not standard email.
Report Delivery
The completed opinion or report is delivered within the agreed turnaround period, communicated at the outset of instruction.
Enquiry Form
For initial enquiries only. Do not submit case files, medical records, or identifying case details through this form — secure transfer details will be provided following the conflict check.
Direct Contact
POPIA Compliance.
All case files, postmortem reports, and personal or medical information are collected, stored, and transferred in accordance with the Protection of Personal Information Act (POPIA). Sensitive data is handled exclusively via secure, encrypted channels.
For further detail, refer to the practice's Privacy & POPIA Statement.